After more than 15 years of running a private training facility, I’ve made plenty of mistakes—but a handful of decisions have shaped EAP for the better. Here are five of the best, and what they’ve taught me about coaching, culture, and building a program that lasts.

I’ve made plenty of mistakes as a coach and facility owner. Here are five of the biggest—and the lessons they taught me about coaching, culture, business, and building EAP into what it is today.